Terms & Conditions

Last updated: October 2025

Welcome to Ainsdale Dental & Implant Centre. By using our website, booking an appointment, or receiving treatment at our practice, you agree to comply with the following terms and conditions. Please read them carefully before using our services.

1. About Ainsdale Dental & Implant Centre

Ainsdale Dental & Implant Centre provides both NHS and private dental care from our practice at:
📍 748 Liverpool Road, Southport, PR8 3QF
📞 01704 579306
📧 hello@ainsdaledental.co.uk

We are committed to delivering high-quality dental care with transparency, professionalism, and respect. These terms explain how we operate and what you can expect from us as a patient.

2. Website Use and Content

• The information provided on this website is for general guidance and education.

• It should not replace professional dental advice or clinical consultation.

• While we aim to keep all information accurate and up to date, treatments, pricing, and availability may change without notice.

• Any use of our logo, text, or images requires prior written permission.

  
  

3. Appointments, Cancellations & Non-Attendance

• Appointments can be made by phone, email, or through our online enquiry form.

• We request at least 48 hours’ notice for cancellations or rescheduling.

• Cancellations made with less than 48 hours’ notice, or missed appointments, may result in a charge or deposit loss.

• Repeated non-attendance may lead to removal from our patient list or restriction to emergency-only appointments.

• If you arrive late, we may be unable to see you, and the appointment may need to be rescheduled.

  
  

4. Treatment Planning and Consent

• Following a consultation, we will provide a written treatment plan outlining procedures, timelines, and estimated costs.

• It is your responsibility to review this plan and discuss any questions before treatment begins.

• Your informed consent will be obtained before any dental procedure.

• Treatment plans are valid for 30 days and may need to be reviewed if delayed.

• Any changes to your health, medication, or preferences must be communicated to the dentist prior to treatment.

  
  

5. Payments & Deposits

• All fees are payable at the time of treatment unless otherwise agreed.

• Some appointments may require a deposit or pre-payment to secure your booking.

• We accept debit/credit cards, cash, and approved finance options.

• Finance is subject to status and provided by regulated third-party partners.

• NHS treatments are charged in line with current NHS Band Fees.

  
  

6. Refunds and Guarantees

• Dental treatments involve biological responses and individual variations; therefore, outcomes cannot be guaranteed.

• Refunds are not provided for completed treatments unless deemed clinically necessary.

• If you are unhappy with any aspect of your treatment, please contact the Practice Manager as soon as possible so we can review and resolve the issue.

• Laboratory-made items (e.g., crowns, dentures, bridges) are non-refundable once fitted, unless faulty.

  
  

7. Personal Data & Privacy

• We collect and store personal information only as necessary for clinical care and communication.

• All data is handled according to UK GDPR and the Data Protection Act 2018.

• Patient records are kept confidential and are never shared with third parties without consent, unless required by law.

• For full details, please refer to our Privacy Policy.

  
  

8. Medical Information

• Patients must provide accurate and complete medical histories before treatment begins.

• It is your responsibility to inform us of any changes to your health, medication, or allergies.

• Failure to disclose relevant medical information may affect treatment safety and outcomes.

  
  

9. Pricing and Estimates

• Treatment prices are clearly displayed in the practice and on our website where applicable.

• All estimates are provided in writing after an examination.

• If additional treatment becomes necessary during your care, costs will be discussed and agreed upon before proceeding.

• Promotions and offers are subject to availability and may change without notice.

  
  

10. Digital Communication

• By contacting us through our website, email, or social media, you consent to receiving responses electronically.

• While we take every precaution to protect data, we cannot guarantee that digital communications will always be secure.

  
  

11. External Links

• Our website may contain links to third-party websites.

• These are provided for convenience, and Ainsdale Dental & Implant Centre is not responsible for their content, accuracy, or privacy practices.

  
  

12. Liability

• While every effort is made to provide safe, effective treatment, Ainsdale Dental & Implant Centre cannot accept liability for any indirect loss or damage caused by website use, appointment delays, or treatment outcomes, except where required by law.

• Nothing in these terms limits our liability for death or injury caused by negligence.

  
  

13. Complaints

We aim to provide excellent service at all times. If you are dissatisfied, please contact:
📧 hello@ainsdaledental.co.uk
Your complaint will be handled according to our internal complaints procedure. If unresolved, you may refer the matter to the Dental Complaints Service (for private care) or NHS England (for NHS care).

14. Changes to These Terms

We may update these Terms & Conditions at any time. The most recent version will always be displayed on our website with the date of revision.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.